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Free Trial Not Working

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10 cr points
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25 / M
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Posted 9/24/17 , edited 9/24/17
I just decided to start a free trial and I received the exact same bug (where Crunchyroll thinks I'm trying to have multiple trials running simultaneously). This is the first time I've tried getting a free trial, as well, and the first action this card has had so far on this site. Where exactly can I go to get some assistance?
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62 / M / Earth
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Posted 9/24/17 , edited 9/24/17
19 cr points
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Posted 12/21/17 , edited 12/21/17
I am trying to get one myself, to see if it's really worth it to buy one, I linked my card and everything but it gives me that mistake, the accoun was created literally 10 mins ago, so, idk what to do
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62 / M / Earth
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Posted 12/21/17 , edited 12/21/17
Click on the link in the post right before yours...
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Posted 12/21/17 , edited 12/21/17
I've had the same problem as OP. First time signing up with Crunchytoll, put in all my info, go to activate the free trial and I get the message that I can only have one trial per payment method.

Then I thought maybe I could delete my credit card from my account and re-enter it. Now it's saying there's a problem with my card information, and it won't accept it.
7 cr points
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48 / O
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Posted 4/16/18 , edited 4/17/18

RiotBiscuit wrote:


Kiki wrote:

Hello RiotBiscuit,

This is a known bug that's been happening to a few users. I went ahead and gifted you a 30 day membership. Once it expires, it'll automatically cancel on it's own instead of renewing. So if you wish to continue being a Premium Member, you would need to purchase a new subscription by clicking the following link:
http://www.crunchyroll.com/premium_pick_plan?membership=premium

Sincere apologies for the inconvenience.


WOW thank you SO much!




Just like to say!!

#1 thanks for the link finally can upgrade
#2 THIS LINK IS NO WHERE ELSE there is NO way to sign up for your silly service dummy's!!

every time you click "ANY" upgrade link, or premium link or what ever it all ways sends you to the free trial page
112149 cr points
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58 / M / U.S.A. (mid-south)
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Posted 4/17/18 , edited 4/17/18

CloudFaces wrote:

every time you click "ANY" upgrade link, or premium link or what ever it all ways sends you to the free trial page

It is another one of those small "Why haven't they fixed this?" items on CR. While this one is a bit bigger than the "$" image bug, the obvious solution would be to offer the skip the trial options on the same page that says you aren't eligible, or at least offer a "OK, skip the trial" link that goes to that page.

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Posted 5/1/18 , edited 5/1/18
I'm getting the same error when I've gone to enter my credit card details for the 14 day free trial!

Please help :(
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48 / O
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Posted 6/14/18 , edited 6/15/18

send them email! i found the link after an hour of serching!!

http://www.crunchyroll.com/help?topic=contact
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Posted 4/19/19 , edited 4/19/19
I was trying to activate my free trial using a credit card and my paypal account. The credit card is not accepted and when using paypal I just get redirected back after confirmation went through. However my free trial is not starting and I can only repeat the process without any result. Please help.
12 cr points
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24 / M
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Posted 5/28/19 , edited 5/28/19
I am having the same issue
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Posted 20 days ago , edited 19 days ago

I already paid for Crunchyroll premium but every time I want to watch a new episode it gives me this.
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Posted 20 days ago , edited 19 days ago

Has you can see it I already paid it
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