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Crunchyroll.com - Site Issues

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Posted 4/13/19 , edited 4/14/19

Bjaker wrote:
We are aware there there are current issues with any forms on the websites which send emails:
-Contact Us Form
-Reset Password
-Guestbooks

We're aware of issues surrounding making purchases through the store.
-PayPal Purchases
-Credit Card Purchases
-Gifting Memberships

This is just a short list of affected areas of the site. If you have other things you would like to report currently, please let us know.

Sincere apologies and we're working to get this resolved ASAP.


It would be nice if you added private messages to the list.
It does claim to be only temporarily disabled and thus would not count as a real issue, but it hasn't been working for months. People are frustrated to see the number of unread messages showing on the Profile menu every time they come to CR, not able to view them. Many of us would like to know why they've been disabled for such a long time, if it truly is intentional.

Thank you for letting us know you are aware of and trying to fix the other issues.

// Edit: Just for your information, there are two overlapping options in the Settings:
1. Inbox Preferences -- Private Message Settings -- Send email when I receive a PM
2. Email Subscriptions -- PM Updates Stay in touch with other users by receiving email notifications when you get a private message.
17 cr points
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Posted 4/13/19 , edited 4/13/19
Several anime's have been locked into Spanish subs. One Piece's earlier episodes are mostly in spanish and i do not have the option to watch it in English. Heard there are other series with such a problem. I posted this in another topic, but would like to bring it to this thread just in case.
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Posted 4/13/19 , edited 28 days ago
If a corporation can't get a simple private messaging system right, how can we trust you with licenses to massive franchises? Oh wait, we can't.
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Posted 4/18/19 , edited 4/18/19
All of a sudden the video screen section is blank in Firefox.

ETA: Hm, looks be something dealing with ublock. Disabled, I can watch video.
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Posted 4/22/19 , edited 4/22/19
I take the the payment system is still being fixed, I haven't been able to get it to work, it won't except any of my credit cards, it say its invalid, and it really frustrating.
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Posted 4/22/19 , edited 4/22/19
I tried that too, It just told me that it was invalid as well, I've tried all of my cards and I don't us pay-pal. No matter where I go or what I do, it wont allow me to add new cards make payments or even reactivate my subscription. I'm very upset and I wish there was a better way to complain about problems then on a form where your question its lost in the post. Why is there no place to send an email to the provider saying what the problem is, rather then having to find my post in thousands just to see if I'm being addressed with my concerns.
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Posted 4/22/19 , edited 4/22/19

DJSkittles wrote:

I tried that too, It just told me that it was invalid as well, I've tried all of my cards and I don't us pay-pal. No matter where I go or what I do, it wont allow me to add new cards make payments or even reactivate my subscription. I'm very upset and I wish there was a better way to complain about problems then on a form where your question its lost in the post. Why is there no place to send an email to the provider saying what the problem is, rather then having to find my post in thousands just to see if I'm being addressed with my concerns.


Support: /contact

You'll get two bot mails fairly quickly, then it could take several days or even longer to get the third email from a real person to interact with.
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Posted 4/23/19 , edited 4/23/19

alconnow wrote:


asharka wrote:



It did make the season announcement page, though... Spring 2019





Yes, that’s right. It’s confusing as to what’s going on with Bono Bono and Meow Meow Japanese History...


I raised a ticket in the end, as no one seems to be answering questions here.

Eventually I got a reply - they don't know if or when they are getting the new Bono Bono episodes... SIGH.
774 cr points
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Posted 29 days ago , edited 28 days ago
I am trying to get a subscription with a prepaid visa card but it will not let me . Does this site accept them or not ?
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62 / M / Earth
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Posted 29 days ago , edited 28 days ago
A lot, if not most, pre-paid cards do not work for recurring subscriptions. But they should work to buy a gift membership (1,3,12 months options).

https://store.crunchyroll.com/products/premium-membership-gift
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Posted 29 days ago , edited 28 days ago
sooo,

i canceled Cr subscription becose couldnt get videos to load at all an thought ill come back to it when it will get fixed.

so today is the day and when i try to subscribe to premium i get 14day trial page that says that i can only have one free trial per account

Top knoch site design, any ideas how to get around this?
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Posted 28 days ago , edited 27 days ago

Spi332 wrote:

sooo,

i canceled Cr subscription becose couldnt get videos to load at all an thought ill come back to it when it will get fixed.

so today is the day and when i try to subscribe to premium i get 14day trial page that says that i can only have one free trial per account

Top knoch site design, any ideas how to get around this?


I have the exact same issue. There is no link or path that brings me to upgrade to Premium membership status. Not from the bottom of the web page not from account page and the Premium button at the top of the screen is forever tagged with TRY FREE. Everything brings me to attempt free trial page. Which I cant because I've already used it. I have been a Premium Member previously but I canceled my current sub to allow someone who is also using my account to pay for it.
774 cr points
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Posted 27 days ago , edited 27 days ago
The newest episode of Fruits Basket does not have English subtitles on it please fix this .
EfTale 
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28 / M / Where you least e...
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Posted 27 days ago , edited 27 days ago
When will you fix inbox/PM's, I can't even view mine for months now. 2025?
122141 cr points
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F / Boston-ish
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Posted 27 days ago , edited 27 days ago

EfTale wrote:

When will you fix inbox/PM's, I can't even view mine for months now. 2025?


Nobody knows when, or even if, PMs will be enabled again.
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