Crunchyroll Support

Post Reply
13119 cr points
Send Message: GB Post
41 / M / Toronto
Offline
Posted 4/15/19 , edited 4/15/19
I am having an issue where I cannot add a new payment source so I contacted support to resolve this. After back and forth messages with this Aya person (I am unsure if this is an actual person or a virtual CS agent as she keeps missing the mark pretty consistantly) Advises me to and i quote "If you want just to add a new payment method on your account, without making it primary payment method, you can do it via https://www.crunchyroll.com/acct/billing"



Now I have been really bloody patient thus far but I am started to get pissed off. Can someone please fix this $#@!
Der Zoodirektor
27423 cr points
Send Message: GB Post
37 / M / Germany
Offline
Posted 4/16/19 , edited 4/16/19

Kelryth wrote:

I am having an issue where I cannot add a new payment source so I contacted support to resolve this. After back and forth messages with this Aya person (I am unsure if this is an actual person or a virtual CS agent as she keeps missing the mark pretty consistantly) Advises me to and i quote "If you want just to add a new payment method on your account, without making it primary payment method, you can do it via https://www.crunchyroll.com/acct/billing"



Now I have been really bloody patient thus far but I am started to get pissed off. Can someone please fix this $#@!


Looks like the card is flagged as invalid by our bank. There's nothing we can do about that.

What you can try is adding the card to a PayPal account as the payment source, and then using PayPal to subscribe.
13119 cr points
Send Message: GB Post
41 / M / Toronto
Offline
Posted 4/16/19 , edited 4/16/19
I have it on paypal. I wasn't aware I could use paypal. where is that option? I don't see it under "Manage Payment Methods"
13119 cr points
Send Message: GB Post
41 / M / Toronto
Offline
Posted 4/19/19 , edited 4/20/19
poke
13119 cr points
Send Message: GB Post
41 / M / Toronto
Offline
Posted 4/20/19 , edited 4/21/19
Where is the PayPal option. I don't see it anywhere
Der Zoodirektor
27423 cr points
Send Message: GB Post
37 / M / Germany
Offline
Posted 4/21/19 , edited 4/21/19

Kelryth wrote:

Where is the PayPal option. I don't see it anywhere


Adding PayPal only works during the Premium subscription creation flow. You can't add it the same way as you can add credit cards via the payments option screen.
This means: You will have to wait until your current subscription expires in May, then go to /premium_pick_plan?membership=premium and resubscribe with PayPal.
You must be logged in to post.