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Amazon fire stick app Constantly being told "something went wrong, log out/log in again"

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Posted 2/25/19 , edited 2/25/19
This happens to me almost weekly and has been for a couple of year now. I've even emailed Crunchyroll Customer Support about the issue.

There response was the same as stated previously in the thread and was what I had been doing for years short of deleting Amazon Fire devices from my account.

Hi there,

Thanks so much for emailing in. We understand how frustrating it can be to not be able to watch your favorite anime. For the best results, we suggest performing a clean install by first clearing the Crunchyroll app's data from your device.

If you are using our app on a device:
1. On your device: clear your cache and delete any Crunchyroll app data
2. Uninstall the app from the device
3. From your web browser: go to (https://www.crunchyroll.com/acct/?action=devices)
4. Click Unlink and Deactivate on any rows related to the device
5. On your device reinstall the Crunchyroll app.

Let us know how this works for you!

Reo
Customer Service Agent


It is really frustrating to take 10 - 20 minutes of extra steps to watch anime when the service is supposed to be built around convenience.
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Posted 3/3/19 , edited 3/3/19
Biggest issue I've had with this is when I'm logged or trying to log into premium. Clearing Cache and Data and running the application appears to load fine. It's the sign in and hand off that seems to crash the application.

As others have stated in fewer words, this appears to be an application or infrastructure issue on the CR side. It may also be coincidental but it also appears to match with weekends and peak watch times. Biggest annoyance to this issue is that it appears to primarily affect paying customers. As stated not logging in the application works fine. That's kind of standing business logic on its head. One would think paying customers should be the ones least affected by issues.
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Posted 3/9/19 , edited 3/10/19
Same here. I was hoping over time the app would improve or be fixed. Tonight after clearing the cache, clearing the data, uninstall/reinstall, restart fire TV and it continues to say 'Oops, something went wrong, we are restarting the app." It actually get stuck in a cycle until you spam the home button to get out. No other apps are having the issue.
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Posted 4/19/19 , edited 4/19/19
I installed the 2.3.1 apk on my fire tv 4k and it's working great. It's not perfect for navigation but the videos play fine.

Really big letdown that you guys are not updating the app outside of the Google Play store.

Also once you install the 2.3.1 apk install rotation screen orientation, this will allow you to force the crunchyroll mobile app to landscape.
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Posted 4/19/19 , edited 4/20/19
i really think it is all things amazon related because my app on my amazon devices for CR do not worry anymore no matter what i do.

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Posted 13 days ago , edited 13 days ago
I installed the android apk and a screen orientation thing and that worked. I also installed VRV and that worked.

What is the actual intended software that will be kept up to date for someone that wants to watch crunchyroll on fire TV? Is it VRV?
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Posted 13 days ago , edited 13 days ago

princerobot wrote:

I installed the android apk and a screen orientation thing and that worked. I also installed VRV and that worked.

What is the actual intended software that will be kept up to date for someone that wants to watch crunchyroll on fire TV? Is it VRV?

I noticed this back in January...

The Fire TV no longer appears on this page: https://www.crunchyroll.com/devices

And it no longer appears in the footer section of every page, either:

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